Privacy policy.

This is the Privacy Policy of Violet Co Pty Ltd (ACN 642 032 826) ("we", "us" and when relating to us, "our").

We are committed to protecting the privacy of our contacts, clients and suppliers ("you" and when relating to you, "your") and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

In this policy we describe how we manage your personal information.

1. The kinds of personal information we collect

The kinds of personal information that we collect include:

  • contact details such as name, role or position, address, email address, mobile number, landline number and fax number;

  • information relating to your circumstances and affairs relevant to the matter/s in which we are instructed; 

  • information about your legal interests and requirements and the legal services that you may wish to utilise;

  • information regarding our communications with you and your attendance at seminars and promotional events held by us;

  • if you are a prospective employee, information about your qualifications, skills and work experience; and

  • if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

2. How we collect personal information

2.1 We collect personal information by various means including when:

  • you contact us with a question or inquiry;

  • you subscribe to our newsletter;

  • you attend a seminar or event we are hosting or presenting at; or

  • you instruct us to act for you and we open a file and conduct a conflict check.  

2.2 Where practicable we collect personal information about you directly from you. However, we may also collect your personal information from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.

  • We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW). Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements in the Legal Profession Regulation 2005 (NSW) and to comply with our duty to the courts.

  • If you are a client and do not provide us with name and address information we cannot act for you. 

  • If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

3. The purposes for which we collect, hold and use personal information

We collect, hold, use and personal information in order to:

  • respond to your enquiries;

  • provide legal and consulting services;

  • monitor or improve the use of and satisfaction with our legal services; 

  • recruit new employees; and

  • let you know about legal developments, our expertise and legal services that may be of interest to you.

4. Disclosure of your personal information

Subject to our confidentiality obligations, we may share some relevant personal information with:

  • parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;

  • our email marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and

  • third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services. 

  • We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity or misconduct of a serious nature that relates to our functions or activities has been is being or may be engaged in, or in response to a subpoena, discovery request or a court order.

5. Disclosure of information outside the jurisdiction of collection

We do not disclose personal information to overseas recipients.

6. Opting out of marketing communications 

We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below or by clicking the "unsubscribe" option at the bottom of any marketing email received from us.

7. Security 

We implement reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and electronic databases, and limit access to personal information.

8. Accessing/correcting/updating personal information 

You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:

  • giving access would be unlawful;

  • we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;

  • giving access would have an unreasonable impact on the privacy of others;

  • the information could reveal the intentions of a party in negotiations;

  • giving access could prejudice the taking of appropriate action in relation to unlawful activity; or

  • giving access could reveal evaluative information in a commercially sensitive decision making process.

  • If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record. 

  • We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.

  • These actions can be taken by contacting us using the contact information in the "Contact Us" section at below.  

9. Notification of Changes 

If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.

10. Complaints / Contact us

If you believe there has been a breach of this Privacy Policy, you may lodge a complaint to: office@violetco.com.au Attention: Privacy Officer or by calling 1300 VIOLET (1300 846 538).

We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response, you may be entitled to seek a review by contacting the Office of the Australian Information Commissioner.